Dezirepay respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, telephone number, email, and financial information) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our platform and services.

Information Collection and Use

We collect personal information when you register on our platform, use our services, or communicate with us. This information may include your name, contact details, business information, bank account details, and transaction history. We use this information to provide and improve our services, process transactions, prevent fraud, and comply with legal requirements.

Cookies and Technology

Some of our web pages and applications use "cookies" so that we can better serve you with customized information when you return to our platform. Cookies are identifiers which a website can send to your browser to keep on your computer to facilitate your next visit. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you.

Data Security

We implement industry-standard security measures to protect your personal and financial information. All sensitive data is encrypted during transmission and storage. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We may also release your information when required by law or to protect our rights, property, or safety.

Refund and Cancellation Policy

• Refunds for digital payment services (AEPS, money transfer, bill payments, recharges) will be processed as per the service provider's policies and regulations.
• In case of failed transactions where the amount has been debited from the customer's account, refunds will be initiated within 7-10 working days as per RBI guidelines and banking procedures.
• Commission earned by partners on successful transactions is non-refundable. In case of transaction reversal, the corresponding commission will be adjusted from the partner's account.
• Refunds for Micro ATM and mPOS device deposits will be processed upon return of the device in working condition, after deducting any applicable charges for damage or wear.
• Service charges and convenience fees are non-refundable once the transaction has been processed, except in cases of technical errors or system failures attributable to Dezirepay.
• Refunds, if applicable, shall be processed within a minimum period of 7-15 working days from the date of refund request approval, subject to verification and compliance with applicable regulations.
• Dezirepay reserves the right to determine, in its sole discretion, the eligibility and quantum of refund payable in accordance with applicable laws, regulations, and service provider policies.
• In case of disputes regarding transactions or refunds, customers should contact our support team immediately with transaction details. All disputes will be resolved as per applicable banking and payment system regulations.

Customer Responsibilities

• Customers are responsible for maintaining the confidentiality of their account credentials and login information.
• Any transaction made using valid credentials will be considered authorized, and customers are liable for all activities conducted through their accounts.
• Customers must verify transaction details before confirming any payment or service request.
• No refund will be provided for transactions executed with incorrect beneficiary details or account information provided by the customer.

Changes to Privacy Policy

Dezirepay reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our customer support channels or email us at support@dezirepay.com .